Working on an event usually means you also get to interact with many different personalities. You may have to deal with execs and vendors, so it’s essential to be that person that everyone can approach and can work with.
However, there are cases wherein you may find yourself in the middle of conflict, given you’re working in quite a diverse environment. Before this happens, you must know how to deal with them and make everyone happy in order for your event to be successful.
Supplier Conflicts
Planning an event is not easy; it’s a fact that everyone knows. However, it is imperative that you know how to communicate, understand, deliver, and demand.
When it comes to your suppliers or vendors, try to be as transparent as you are upfront. Each supplier should feel their importance and that they are a huge part of the event.
It’s no secret that professionals in the event planning industry just have a hard time getting along. In some markets, professionals often know which individuals find it difficult to work together — use this to your advantage. Simply avoid having suppliers that don’t have a good working relationship on the same event team.
However, this technique may not always work. There are cases in which you’ll have to work with professionals who often bicker. When you find yourself in this situation, try and mediate between the two parties. Arrange for a meeting and remind your teams that personal issues need to be forgotten, at least temporarily, in order to achieve a common goal.
If the bickering still continues, it is time to find other suppliers or vendors to replace one or both of them. Be fair to everyone involved and always be rational in choosing your replacements.
Client Problems
At times, event professionals have to deal with a difficult client or two. There’s always gonna be someone who will complain and decide that he or she is dissatisfied with a certain aspect of the event.
To prevent further complications, review your agreement with the client and make sure all areas are met. You should also draft a clause that assigns the funder as the primary decision maker. This will prevent instances wherein you have to settle arguments from multiple sides.
If a client continues to be troublesome, remind him of the contract that he’s already signed. It is important to be rational at this point and not let any slip-ups get in the way.
A confrontation might be necessary, but do so with respect. Carefully explain what the agreement indicates and let them understand that you are gathered to achieve a common goal. If you are still faced with the same problem, it may be time to dissolve the contract and consider other options. This will help you save time, instead of trying to fix something that remains to be broken.
Keeping The Team Energized
Planning an event can be stressful even with the best professionals out there. A team is only good if its members are motivated and energized, so make sure that you drive enthusiasm into the group. Your vision won’t come into fruition without a focused and determined team.
Don’t rely on the fact that you have enough funds to pay everyone off. Money can be a source of motivation, but it can’t buy sincerity. As a leader, you need to connect with the rest of the group as well. Make sure their efforts are recognized and their sacrifices acknowledged. In the end, your efforts will be rewarded.
